Express delivery areas: Global

Shipping logistics providers: DHL, UPS, THT, FedEX, Wanb and EMS,Y unExpress, Yanwen.

We try our best to process all orders within 1-3 business days of receipt, but it can take longer during peak periods (holiday seasons, big sales, etc...).

You'll receive a notification email once your order has shipped out.

SHIPPING METHOD                         SHIPPING TIME                                             SHIPPING COSTS

Standard Shipping                              Within 7- 20 business days                             FREE

Delivery can take longer during peak periods or if your parcel is being checked by customs. It may be delayed for 5 business days for any special situations. While we do all we can to ensure your order is delivered on time, we cannot be held responsible for any late delivery or failure to deliver due to circumstances beyond our control.

We take every reasonable precaution to ensure that products are not damaged, If the item is damaged in transit, please immediately email contact@petstrybe.com within 3 business days after receiving shipping.

If your order has been damaged during transit, please get in touch with us promptly, by sending us a picture.

If possible, please record any issue concerning the delivery (damaged/soaked package, torn/bent products...) to the carrier when you receive your order.

Delivery times are slowly returning to normal. However, despite best efforts, some destinations are still subject to transit/delivery delays. This is why the following estimated delivery table cannot be guaranteed, it depends on your country’s current status. For your information, most of the postal services are still experiencing transit/delivery delays because of limited airline capacity, government restrictions, important safety measures including physical distancing, employee absence (quarantine…), customs procedures, and the huge extra volume of package every day… as a result of the pandemic. But they still working hard to collect, process, and deliver mail/parcels in unprecedented times.

• When encountering force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when the weather permits.
• Your order will be sent to the address indicated at checkout. Any package returned to us due to an incorrect or incomplete address will be re-shipped at your expense.
• You have to pay your own shipping fee for the returned product if it's not the problem of the quality.